Mazda Dealer Network and the Digital Service Record

In order to be part of the Mazda Dealer Network, you have to become an Authorised Mazda Dealer or an Authorised Mazda Repairer. This is essential as Mazda has an ongoing information flow that is only available to authorised dealers and repairers. This, however, also implies that there are a number of responsibilities that you have to meet in order to give the best possible service to the customer.

One of the most important roles that you play is keeping the vehicle’s service record up to date. This means that after each service you need to log onto that vehicles service record and enter the details of the service. This will then serve as a reference point when the vehicle is being sold.

Of course there are also a number of benefits to maintaining the Digital Service Record (DSR):

  • It is safe: The DSR is kept securely on the network and central database. This means that only the dealer or repairer can access it and make alterations. It also means that there is no chance of the booklet getting lost or stolen or even forgotten when the car goes in for a service.

  • It is convenient: Every Mazda dealer in Europe has access to the central database and will be able to assist the customer – no matter where you are. This helps to prevent unnecessary delays and inconvenience while also saving you money.

  • It is valuable: A fully completed DSR will give the Mazda dealer a good indication of the state that the car is in. This will help him/her decide what price the car should or could be sold for and then help the customer to sell the vehicle. When the vehicle is sold, the DSR is transferred to its new owners.

  • It is hassle-free: After every service the details of the service will be entered onto the DSR after which you will be provided with a printed copy for the customer’s own records. If you lose the printout or you misplace it, all you need to do is contact the nearest Mazda dealer and they will replace it with another printed copy.

Belonging to the Mazda dealer network provides all these benefits to the customer which, in turn, gives you the opportunity to impress the customer with your excellent service. The Mazda dealer network also provides you with the back-up and other assistance to help you be a competent dealer and repairer.